It all depends on the proper hardware. As a sustainable company, it is necessary to think about where devices fitting your company’s needs come from and what happens when hardware lifecycles come to an end. Hardware procurement processes and services can either be delivered centralized or directly on-site at customer’s sites worldwide.
Trans4mation provides following on-site and off-site services:
- End of Life Services
Our customers can retrace hardware procurement processes via real time tracking of commissions with the Cockpit. Online ordering of products and services are displayed as well as individual hard- and software bundles are defined. At the Cockpit, refinancing or IT leasing and also asset and software license management can be administrated. As soon as procurement processes are initiated, rollout follows. In the course of procurement there is a parallel generation change in all countries in accordance with defined standards. In case of incidents, our customers make use of the Break & Fix support. Trans4mation guarantees the recovery of functionality within 24 hours or defined requirements. This relates to devices of any kind of manufacturer and complete IT services.
Therefore, the time slot is freely selectable and warranty service is executed by certified technicians on-site. Within the entire Break & Fix support, reaction and recovery time are customer-specific. In addition, we take care of IMAC/R/D: installing, moving, adding and change as well as removal and disposal. That includes worldwide installation and personalization of your hardware via our international service network, relocation and moving of your hardware, adding of further hardware and software components and change of the configuration of your hard-and software. Furthermore, we remove your outdated devices including certified data removal and take care of disposal in accordance to legal terms.
How can tickets be reduced when making use of traditional Service Desks? How can thus costs for numerous tickets be cut? How can risks worn by customers be reduced? What is the winning formula for an effective and efficient Service Desk? It is a combination of the end-user self-service plus a monthly service fee per user plus the reduction of which fee due to clearly defined goals. As a result, our customers benefit from the 3rd Generation Trans4mation Service Desk. Budgeting will be easier since costs will be known. Savings can be achieved together. What does that mean? That we are closer to you. Which makes us seeing more opportunities. Which makes it a win-win-agreement for both parties. Which makes it better. It’s that simple. Understanding your processes, we can deliver a much better service.
This model lets you profit from concrete advantages:
- Cost reduction based on goals
- Improved service quality
- Demonstrate innovation
The Service Desk touches every part of an IT infrastructure and does thus improve our customer’s IT environment, give end-users a better platform and even introduce self-service solutions. Quality of the IT infrastructure is improving, so does end-user productivity and satisfaction. The Trans4mation Service Desk is the innovative and market-changing approach on how a customer’s Service Desk can be outsourced. What makes the difference?
We as Trans4mation share the same interests with our customers: bringing down the number of tickets, increase innovation and thus also end-user productivity.
Furthermore, working with end-user self-service provides a wide range of advantages:
- Lower costs
- Higher first contact resolution
- Increased user productivity
- Increased user satisfaction
- Increased visibility of it services
- Shorter delivery times
- Less routine work for the it department
- Available when users need it - 24/7 availability
- Less work
In case you need immediate help with something, Trans4mation User Help Desk ensures high quality support with structured procedures and documentation, enabling fast and consistent support at best practices worldwide – with 24/7 support. In summary, using our Self-Service solution reduces your costs significantly.
Trans4mation covers an all-round carefree package for your IT infrastructure – providing you with a high-end and high-capacity Client Management. Outsourcing individual business tasks or the entire maintenance of your software and device management enables you to run your IT infrastructure much more efficiently and secure decisive advantages: Our ISO 20000 (ITIL)-certiﬁed Client Operations Management Solution contains the full scope of end-to-end remote Desktop Management. Client Operation Services encompass an all-round carefree package thanks to our 360-degree-service.;
Starting with Deployment System Management, we ensure the engine used for application deployment and asset management (both hardware and software) is running and maintained properly. Within the Client Patch Management, it is assured that both operating systems and standard applications are correctly patched according to the customer’s guidelines. Application Management guarantees all applications are packaged and ready to be distributed for both current and future applications. Also included is application deployment and troubleshooting. Driver Management ensures availability of certified driver packages for all the current and future PC models.
Eventually, Image Management assures that all necessary operating system images are available and up-to-date at all times on both current and future operating systems. Service Management is the reporting discipline within Client Operations Services and works according to ITIL best practices. In focus are SLAs, Release Management, Incident Management and Change Management. Furthermore, we offer numerous optional services such as Mobile or Apple Device Management, Self-service Management or Antimalware Management – tailored to your individual needs. We design the client environment of your company exactly according to the given requirements and parameters.